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FAQs
Orders & Shipping
When do the Physical Phones ship?
All Physical Phones are fully in stock at our warehouse in Texas and ready for immediate fulfillment.
Orders are processed within 24–48 hours of purchase. Once your order has shipped, you will receive a confirmation email with tracking details. Delivery typically takes 3–5 business days depending on your location and carrier conditions.
Do you do international shipping?
Right now we ship within the United States only. That includes PO boxes, but not Puerto Rico, overseas military addresses (APO/FPO/DPO), or international destinations.
International shipping is absolutely on our roadmap — we’d love to get Physical Phones into more countries, and it’s something we’re working toward. We just aren’t able to share a timeline at the moment.
The best way to hear the moment your country opens up is to drop your email here: https://forms.gle/mKtYgfHnapUe8kCUA
We announce new launches on Instagram first, so that’s a great place to follow along in the meantime.
Do I have to wait for my order?
No. Everything on the site is in stock and ready to ship — there’s nothing to reserve and nothing to wait for.
Orders leave our Texas warehouse within 24–48 hours, and delivery typically takes 3–5 business days once the order is on its way.
Are the phones in stock?
Yes. Every Physical Phone is in stock and ships from our warehouse in Texas.
Orders are processed within 24–48 hours of purchase. Once your order ships, you’ll get a confirmation email with tracking details. Delivery typically takes 3–5 business days depending on your location and carrier conditions.
Setup & Features
Do Physical Phones pair with Androids?
Yes! They pair with any phone that has Bluetooth capability — both Android and iOS.
To pair your phone:
- Press and hold the 0 key on your Physical Phone to put it into pairing mode. The LED will blink blue when it’s ready.
- Stay within about 10 feet of the Physical Phone while you pair.
- On your smartphone, open your Bluetooth settings and select the Physical Phone from the list — scroll to the bottom of the list if it isn’t showing near the top.
- If it asks you for a PIN, it’s 2525.
Once it’s paired, it reconnects automatically whenever your smartphone comes back into range, as long as Bluetooth is on.
What kinds of calls can Physical Phones receive?
In addition to regular phone calls, your Physical Phone will also ring for:
- WhatsApp audio & video calls
- FaceTime audio & video calls
- Instagram audio & video calls
Just make sure your smartphone’s call and notification settings are set to allow these apps to ring through. As long as your smartphone rings for them, your Physical Phone will ring too.
How is it powered?
Physical Phones support two power options:
- Battery power (rechargeable)
- Removable USB power cable that plugs into a wall outlet
We recommend a standard 5V adapter.
Can Physical Phones connect to multiple phones at once?
Yes — it works both ways:
- Up to 2 smartphones can pair with 1 Physical Phone at the same time.
- 1 smartphone can pair with up to 5 Physical Phones at the same time.
So you can share one Physical Phone between two people, or put Physical Phones in several rooms and have them all ring from the same smartphone.
Can it actually dial?
Absolutely! Just like your childhood landline, Physical Phones can receive calls as well as make outbound calls. Just punch the number into the keypad on the Physical Phone.
Or, if you prefer not to memorize phone numbers, you can activate your smartphone's voice assistant by pressing * (star) on the Physical Phone and saying "Call ___" into the handset.
Can the Physical Phone make outbound calls?
Yes! Once connected via Bluetooth, you can:
- Dial out using the keypad
- Or press * to activate your phone’s voice assistant and say “Call [Contact Name]”
Will the Physical Phone still ring if my phone is on Do Not Disturb?
No — Physical Phones follow your smartphone’s ring settings. If Do Not Disturb is enabled, the Physical Phone will not ring.
It will still ring if your smartphone is on silent, though. The Physical Phone has its own ringer, so calls still come through even when your smartphone doesn’t make a sound.
How long does it take to fully charge the battery, and how can I tell when it’s charged?
It takes about 4 hours to fully charge. The red indicator light will be on while charging and will turn off once the battery is fully charged. You can keep your phone plugged in even after it’s charged.
Multiple Phones
Multiple Smartphones
Up to 2 smartphones can pair with 1 Physical Phone simultaneously.
- If either one of the smartphones receives a call, the Physical Phone will ring. Picking up the Physical Phone will initiate the call.
- If an outbound call is administered through the Physical Phone while 2 smartphones are paired via Bluetooth, the call will be made using the smartphone that was last paired to the Physical Phone.
- Both smartphones can make calls at the same time, but only one can be using the Physical Phone.
Multiple Physical Phones
1 smartphone can pair with up to 5 Physical Phones simultaneously.
- The Physical Phones do not all have to be the same design.
- If the smartphone receives a call, all paired Physical Phones will ring.
- The call can be initiated by picking up any of the Physical Phones.
- The call cannot be “picked up” or overheard from another Physical Phone. If one phone is already on a call, picking up a different Physical Phone won’t let you hear anything.
- An outbound call can be administered through any of the connected Physical Phones.
Cancelations & Refunds
Can I cancel my order?
Cancelling your order
If you cancel before your order has been fulfilled, you’ll receive a full refund to your original payment method.
Orders can be picked up for fulfillment at any point after they’re placed, so get in touch as soon as you can — we can’t guarantee we’ll be able to catch it in time.
Once an order has been fulfilled we’re not able to cancel it. If it turns up damaged, defective or incorrect, let us know within 7 days of delivery and we’ll make it right.
Do you accept returns?
All sales are final
For orders placed on or after August 28, 2026, all sales are final. We are not able to accept returns or issue refunds for change of mind, fit, or unwanted gifts.
Orders placed before August 28, 2026 are covered by the 30-day return policy that was in effect at the time of purchase. Email us and we will take care of it.
Cancelling before your order is fulfilled
You can cancel for a full refund any time before your order has been fulfilled by our fulfillment partner. Email hello@physicalphones.com with your order number and the shipping address you entered at checkout. Orders can be picked up for fulfillment at any point after they are placed, so send your request as soon as you can — we cannot guarantee we will be able to catch it in time. Once an order has been fulfilled we are not able to cancel it, for any reason.
If your phone arrives damaged, defective, or incorrect
Email hello@physicalphones.com within 7 days of delivery with your order number and a photo or short video of the problem. Inside that window we will replace it or issue a full refund, and we cover shipping both ways. Please do not send anything back before we ask you to.
After the first 7 days
Every Physical Phone is covered by our 90-Day Limited Warranty against defects in materials and workmanship, for 90 days from the delivery date. That is separate from returns and is unaffected by this change — if your phone stops working, tell us and we will help.
How long does it take to receive a refund?
Once a refund has been approved, it is issued to your original payment method and typically lands within 5–7 business days, depending on your bank or payment provider.
All sales are final for orders placed on or after August 28, 2026, so we are not able to refund a change of mind.
Can I exchange my phone for a different model or color?
We do not offer exchanges, and all sales are final for orders placed on or after August 28, 2026 — so we are not able to swap a phone for a different model or color once your order has been fulfilled.
If your order has not been fulfilled yet, email hello@physicalphones.com with your order number. We may be able to cancel and refund it so you can order the one you want, but orders can be picked up for fulfillment at any point after they are placed, so send your request as soon as you can.
If we sent you the wrong model or the wrong color, that is our mistake, not an exchange. Email hello@physicalphones.com within 7 days of delivery with your order number and a photo, and we will sort it out at no cost to you.
Press and Creators
Press Inquiries
Interested in covering Physical Phones? Please send a direct email to hello@physicalphones.com
Creator Collaborations
Are you a content creator interested in working with Physical Phones? We’re not taking on new partnerships right now, but we plan to revisit collaborations in future and would love to stay in touch.
Fill out the form below and we’ll keep your details on file — we’ll reach out when the timing is right on our end.